Support
Support & Ticketing
- Click on ‘Support’.
- Fill out the form with details about your issue or question.
- Click ‘Submit’ to send your ticket to our support team.
- Your name and contact information.
- The subject of the support
- A brief description of the nature of assistance required
- Response times vary depending on the nature and complexity of the issue.
- Typically, we strive to respond within an hour, during regular business hours.
- Yes, if you have an urgent issue, please indicate this when submitting your ticket.
- Our support team prioritizes urgent tickets and will escalate them accordingly.
- You may also contact our emergency support line at +254 774 420 520 for immediate assistance outside regular hours.